About ITT Digital
ITT Digital is a services company focused only on digital transformation in healthcare. It works with healthcare organisations on the systems and processes behind modern care delivery and operations.
Engagements are substantial, with average ticket sizes of $250K to $300K, and are closed by the company's sales team in the United States.
The problem
A narrow vertical with a finite list
Choosing healthcare only means a limited set of target organisations. Wasting a first conversation with the wrong message is expensive when the list cannot be refilled.
A sales team that needed qualified conversations
The US sales team was set up to close large engagements, not to prospect. It needed leads with a real initiative and budget behind them, not volume.
What we did
01Define the healthcare buyer precisely
We built the target profile around healthcare organisations with active or likely digital transformation work, and the roles that sponsor it.
- Healthcare-only account selection
- Sponsor and influencer roles mapped per account
02Build the pipeline account by account
Outreach referenced the organisation's own situation and the specific transformation work ITT Digital delivers, rather than generic IT services language.
- Account research before first contact
- Messaging specific to healthcare operations
03Qualify, then hand off cleanly
Each lead was qualified against what the US sales team needed before it moved across, so sales time went to conversations that could close.
- Agreed qualification criteria with sales
- Handoff with account context attached



